Refund & Return Policy

We want you to love your purchase! Because many of our products are custom-made specifically for you, we have a few guidelines regarding returns, exchanges, refunds, and cancellations.

Non-Personalized Items

We accept returns on non-personalized items within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused and in the same condition in which you received it

• Unworn, if applicable

• In its original packaging

• Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to an error on our part.

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Personalized & Custom Items

Due to the custom nature of our products, all personalized, engraved, embroidered, and custom-made items are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

• Personalized names, dates, or wording

• Custom engraving

• Custom embroidery

• Custom designs or logos

• Special-order items

• Items made specifically to a customer's specifications

Please carefully review all spelling, names, dates, sizes, colors, and other customization details before submitting your order. We are not responsible for errors in customer-provided information.

If we make an error on your personalized item, such as incorrect spelling or customization that does not match the approved order or proof, please contact us and we will work with you to make it right.

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Order Changes & Cancellations

Because our items are often made to order, we begin processing orders quickly.

If you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but once production has begun, we may not be able to make changes or issue a refund.

Orders for personalized or custom items that have already entered production cannot be canceled.

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Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of deliveryand include photos of the item and packaging when possible.

We will review the issue and, if the problem was caused by damage during shipping or an error on our part, we will work with you to provide an appropriate replacement or resolution.

Please do not return a damaged or incorrect item without contacting us first.

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Returns

To request a return for an eligible non-personalized item, please contact us before sending the item back.

Returns sent without prior approval may not be accepted.

Once your return has been approved, we will provide instructions for where to send your item. Unless the return is due to an error on our part or a defective/damaged product, the customer is responsible for return shipping costs.

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Exchanges

We do not offer direct exchanges on personalized or custom-made items.

For eligible non-personalized items, please contact us to discuss an exchange. Depending on the circumstances, you may be asked to return the original item and place a new order for the desired item.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original method of payment within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

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Sale Items

Unless otherwise stated, sale, clearance, and discounted items are final sale and are not eligible for return or exchange.

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Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

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Questions

If you have any questions about our refund or return policy, please contact us before placing your order. We are always happy to help!

Email: christensencustomsmn@gmail.com